General Terms and Conditions (GTC) & Privacy Policy (GDPR)

I. General provisions and definitions 

1. These general terms and conditions (hereinafter referred to as " GTC ") govern the rights and obligations of the contracting parties arising from the contract for the provision of a service concluded remotely via the website maxims.sk (hereinafter referred to as the " website ").
2. The trader (and also the operator of the information system for personal data protection) is:
• Business name / Name and surname: Maxims.sk / - Daniela Maxim
• Registered office / Place of business: Černyševského 10, 851 01 Bratialava
• ID: 40695808, We are not VAT payers
• Registration: Bratislava Regional Office, trade register number: 102-33335.
• Email: office@maxims.sk, Phone: +421 917 615 734
3. The buyer is:
• Consumer – a natural person who, when concluding a contract, is not acting within the scope of his/her business activity or profession (hereinafter referred to as the " Consumer ").
• Entrepreneur – a person registered in the Commercial Register or operating under a trade license who orders the service for the purposes of his business (hereinafter referred to as the " Entrepreneur ").
4. If the term "Buyer" is used in these GTC, it refers to both the Consumer and the Entrepreneur.
5. Consumer supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for Bratislava, address: Bajkalská 21, 821 01 Bratislava.

II. Subject of services and conclusion of the contract 

1. administrative, legislative and lecturing services through the website.
2. Sending the order form by the Buyer is considered a proposal to conclude a contract.
3. The service contract is concluded only when the Merchant manually verifies the capacities and confirms receipt of the order by e-mail (order acceptance). Automatic confirmation of receipt of the form in the system does not constitute the conclusion of the contract.
4. The Buyer acknowledges that legislative services are not in the nature of legal assistance provided by an attorney under the Advocacy Act.

III. Payment terms and delivery of online services 

1. The prices of services are listed on the website as final.
2. Payment is made in advance based on an invoice (pro-forma invoice) or via online payment methods.
3. Administrative and legislative outputs (PDF, DOCX, XLSX) will be sent to the Buyer's email address after manual processing within the agreed deadline. Lecturer services are provided live at the Verlag company Dashofer , at the NBS Institute of Banking Education , or via online platforms (Zoom, Teams , Google, etc.), or directly at the customer's premises.

IV. Specific conditions for Lecturing Services and Cancellation  

1. The buyer has the right to change the date of an individual online consultation free of charge no later than 24 hours before its start.
2. If the Buyer cancels the consultation less than 24 hours before its start, or does not show up for the online meeting within 15 minutes of its start, the appointment will be forfeited without any refund.
3. All training materials, presentations and recordings provided as part of the teaching activity are protected by copyright and are for the personal/internal use of the Buyer only.

V. Withdrawal from the contract 

1. The entrepreneur does not have the legal right to withdraw from the contract without giving a reason within 14 days.
2. The consumer has the right to withdraw from a distance contract within 14 days of its conclusion without giving a reason.
3. Loss of the right of withdrawal by the Consumer: The Consumer cannot withdraw from the contract if:
• the provision of the service began with his explicit consent and the service was fully provided ,
• This concerns the delivery of digital content (e.g. sending a finished legislative template by e-mail), with the delivery beginning with the Consumer's express consent, by which he confirmed that he loses the right of withdrawal.

VI. Liability for defects, complaints and disputes  

1. The merchant is responsible for ensuring that the services are provided in accordance with the contract and with professional care.
2. The consumer files a complaint online to the e-mail address of the Trader within 2 months of discovering the defect. The trader is obliged to object to the defects in writing within 3 working days of the delivery of the service, otherwise his claims expire according to the Commercial Code.
3. In the event of a dispute, the consumer has the right to use alternative dispute resolution through the Slovak Trade Inspection (SOI) or the European RSO platform (https://europa.eu).

VII. Personal data protection (GDPR) 

1. The Merchant processes the Buyer's personal data in accordance with the GDPR Regulation and Act No. 18/2018 Coll. on the Protection of Personal Data.
2. Legal basis and purpose of processing: The trader processes personal data (name, surname, title, permanent residence/registered office address, e-mail, telephone number, or company ID, VAT ID, VAT ID and payment details) on the basis of the legal basis:
• Contract performance: The purpose is order processing, manual delivery of online services, communication and organization of tutoring services.
• Fulfillment of legal obligation: The purpose is invoicing and accounting.
3. Data retention period: Personal data processed for the purpose of contract performance are retained for the period necessary for contract performance and claims (standard 3 years from performance). Accounting documents are retained for 10 years in accordance with the Accounting Act.
4. Recipients of personal data: Personal data is processed directly by the Merchant. It may be provided to an external accountant for accounting purposes or to providers of online communication platforms (e.g. Zoom, Google) solely for the purpose of providing the service.
5. Rights of the data subject (Buyer): The Buyer has the right to request from the Retailer access to his/her personal data, their correction, deletion or restriction of processing, the right to object to processing, as well as the right to file a petition to initiate proceedings with the Personal Data Protection Office of the Slovak Republic. He/she may exercise these rights by sending an e-mail to the Retailer's address.

VIII. Final provisions 

1. These GTC are valid and effective from May 20, 2026.
2. Relations with the Consumer are governed by the Civil Code and the Consumer Protection Act. Relations with the Entrepreneur are governed exclusively by the Commercial Code of the Slovak Republic.